Problem

No picture

• Make sure the TV is set to channel 3.  If you need to change the cable box to work on channel 4, see the instructions below.
• If you receive only channels 5 and 6, you will need to change the STD/HRC mode. Consult your owners manual for instructions.

• Make sure you push the BPS or Select or F2 button to activate the video descrambler function for that channel. 

stopped descrambling

• On rare occasions the video card does not initialize when the cable box is plugged into the power. The fix for this is to unplug the cable box from the power strip and wait about 10 seconds. Then plug the power cord back in. The video will now come in perfectly.

Only the basic channels are received

• The cable box comes shipped to work in STD mode. You most likely need to switch to HRC mode.
• You may be on a system where you are only paying for basic service. In this case, you will need to upgrade to EXTENDED BASIC SERVICE.  Remember the cable box must have a signal to descramble. If the cable company is not sending a signal, the descrambler has nothing to descramble!
• Make sure you push the BPS(clearmax/ranger 9000) or MEM2(clearmaster) or Select(matrix) or F2(ranger 5000) button to activate the video descrambler function for that channel. 

Picture colors are inverted (blue and white)

• Using the M1 or V1 or Select or F1 button will change your picture mode from inverted to normal.  
• If many channels appear inverted, you may need to change the STD/HRC mode.

Picture is grainy or snowy

• Press the CFT button and then use Ft+ and FT- to fine tune the picture.
• If all channels are snowy try changing the STD/HRC mode.
• If the signal from the cable company is very weak, sometimes installing an amplifier (available at Radio Shack or Walmart) solves this problem.

TV screen turns completely blue

• Check to ensure that you have hooked up the cables correctly. A "blue screen" is an indication that the TV is not receiving a signal.
• Sometimes when the signal strength changes, your TV or VCR thinks that there is no signal.  If this occurs, try your cable box on another TV or do not hook it up through your VCR. 
• If the signal from the cable company is very weak, sometimes installing an amplifier (available at Radio Shack) solves this problem.

• According to the manufacture there is a licensing fee associated with a universal code. The manufacture did not want to add an additional $10 to the cost of the box so as of now the only box we sell that is compatible witha universal remote (and thus tivo or replay tv) is the matrix. It uses a general instrument or jerrold code.

• The location of some channels may change, especially if you have a 2-line cable system.  You will need to look for these channels in a new location.  You may want to add them to the Favorite Channel memory (see the Owners Manual).

How do I use the Parental Control feature?

• In the Owners Manual it explains how to use Parental Control. The default pin number (code) is 1234.  Use the PG +/- button to add or remove channels from the channel listing. Us the PG LOCK button to turn the Parental feature on and off (using the 4 digit code).
• If you change the pin number be sure to write it down! All settings are in non-volatile memory– turning off the power will not reset the pin number. You will have to use the factory reset code to erase a forgotten pin number!

• To reset the box back to its factory default settings, thereby clearing the Parental Code, STD/HRC, Fine Tuning Adjustments, Favorite Channels, etc. you must first turn the box off using the remote. Then enter the reset code of: 7396468 - Clearmax, Davinci and Trinity, not available on Clearmaster 9000. Note: Once this is done any custom settings you have made will be lost! 

• In the Owners Manual it says that the volume level on the descrambler  must be at least halfway up to process stereo and all the way up (maximum) to process surround sound. However surround sound is not available on all models. Read item description to see if surround sound is available on your unit.